Computer Hardware Engineer at Nigeria Entrepreneurs Forum

JOB DESCRIPTION:

The candidate should be able to work under minimal supervision, provides front-line support to end users for PC, server or mainframe applications and hardware. Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve tier 2 and Tier 3 support issues. Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed.

Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems

RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

Scope: 

• Build, debug, test, repair and upgrade computer prototypes (computers, servers, peripherals, programs and software/firmware).
• Assist engineers in the evaluation of new electronic components.
• Document prototype construction and maintain pertinent engineering records.
• Write procedures and various technical documents.

Competencies:  

• Analytical thinking and problem solving ability; uses rigorous logic to solve problems.
• Understands and uses speed as a competitive advantage; completes tasks on time.

MINIMUM QUALIFICATIONS

Education

• Associates Degree in Electronics, Certificate of Completion of Technical School, like A+ or equivalent experience in related discipline.

Experience

• Engineering test, debug, train, tech support or relevant experience. Experience within computer hardware environment preferred.