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  • Posted: Nov 27, 2015
    Deadline: Not specified
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    Easy Taxi is the most downloaded taxi app in the world. The application connects taxi drivers and passengers allowing them to experience a fast, convenient and safe ride, at just a tap of button. Easy Taxi is available for Android, iOS, Windows Phone, and BlackBerry devices, as well as for B2B clients through Easy Taxi PRO and Easy Taxi Corporate solutions. ...
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    Associate, Customer Relationship Management

    Summary 

    Responsible for leveraging various channels - email marketing, app push notifications, SMS marketing - to execute user retention and recurrence campaigns. 

    Act as a liaison between departments on matters to do with customer engagement. Assist with complaints, orders, billing, and other queries for ET corporate clients. 

    Key Responsibilities 

    • Engage customers by answering product and service questions; suggesting information about other relevant ET products and services.

    • Resolve customer complaints via phone, email, and/or other web applications

    • Recommend potential products or services to management by gathering and collating customer feedback, analyzing customer needs, and sharing insights with the rest of the team

    • Resolve product or service problems with speed, efficiency, and professionalism; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    • Contribute to company-wide team efforts to expand customer base and improve the customer experience by executing small customer engagement campaigns, and supporting other departments as needed

    • Carry out customer surveys and follow ups as directed by the Head of CRM

    • Act as service provider to other departments in the daily management of customer and driver relationships and communities

    Skills and Qualifications We're Seeking:

    • BSc/HND in any discipline from a reputable university/polytechnic

    • Excellent WRITTEN and VERBAL communication and interpersonal skills

    • Excited about team work, proactive and rigorous learning, and personal growth

    • Displays can-do attitude and resourcefulness in solving problems

    • Excellent people skills and an upbeat and enthusiastic attitude.

    • Strong organizational skills and keen attention to detail.

    • Proficiency with Microsoft Office Suite (Word, Excel, PPT) recommended (*extra points for proficiency with Google applications)

    • Interested in working for a startup, where you'll learn fast, fail fast, and continue to develop professionally

    Method of Application

    Interested and suitably qualified candidates should visit Easy Taxi Career Page on Submittable

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