Manager, Training & Culture - Global at Omidyar Network

Job Description

• Academy Managers are the lifeblood of Bridge.
• They are the ones on the ground living our mission with the very pupils we are here to serve.
• They are not only Academy Managers, but also role models - the adults pupils admire and the leaders parents trust.
• The Global Manager of Training and Culture is responsible for designing the scalable and easy-to-implement tools and processes for the recruitment, assessment, training, and on-going professional development of Academy Managers as well as their supervisors - Area Managers and Regional Managers - and adjacent roles like Customer Care (call centre) associates and Quality Insurance inspectors, who help Academy Managers perform at their best.

Responsibilities

• Design recruitment and assessment procedures to identify top candidates; these tools will be used by 100+ people in the field across our operating countries – all tools and processes must be quick and easy to use.
• Redesign our induction training for Academy Manager to be shorter, more inspirational/mission-focused, more customer/community-focused, and include more experiential and practical learning.
• Ensure all Academy Managers are able to successfully to manage their academies including pupil admissions, fees collections, supplies/inventory management, staff management and mentorship, retail and concession sales, and more - altogether ensuring that all academies continue to grow their pupil reach and maximize their revenue.
• Design on-going professional development training through in-person classes, workshops, online tutorials, readings, videos, and other new media in order to ensure our Academy Managers continue to develop and practice best in class retail management techniques at their academies, drive efficiencies, inspire their teams and community, and maximize their revenue.
• Work with Global Manager of Academy Management Tools to design better tools for managers to use, thereby simplifying the training process.
• Train Training and Culture Managers as well as Training Officers and Associates across all operating countries in how to best deliver these teachings.
• Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed.

Requirements

• Passion for Bridge’s vision of democratizing the right for all children to succeed
• 5+ years relevant experience – at least 1+ year of which must be at a retail chain and 1+ year of which must be in a recruiting or training capacity
• Prior experience within a fast-paced, metric driven sales organization; experience in human-centred design preferred
• Supreme organisational, critical thinking, and communications skills
• Experience working in developing countries and/or with low income customers highly encouraged
• Bachelor's Degree in relevant field, graduate degrees preferred.