Retail Director at Best Search Recruitment

Job Purpose:
The Retail Director will create and implement the vision for the retail customer experience by partnering with key stakeholders across the company

Responsibilities:

• Develop, implement and lead training programs for new and existing hires and oversee professional development for existing employees
• Create and implement the vision for the retail customer experience by partnering with key stakeholders across the company
• Own and monitor all KPIs related to retail stores
• Own payroll management, labor scheduling and budget management, including oversight of store P&L and distributing regular reports to senior management
• Partner with store managers to staff stores as needed and develop a pro-active recruitment plan
• Identify areas for improvement across all retail functions, i.e.: operational systems, processes and policies, customer service, etc.
• Source, recommend and organize rollout of all technological enhancements and best practices across all retail locations
• Partner with tech team on the development of digital tools to enhance customer experience
• Own necessary processes to ensure stores are PCI compliant
• Oversee retail loss prevention, shrinkage and aging report; identify challenges and opportunity to improve and minimize shrinkage
• Effectively manage time and create rotational schedule for visiting all stores regularly

Education/Experience:

• Bachelor’s Degree in relevant field
• 10-15 years of experience in retail management
• Proven leadership and professional development skill
• Strong analytical, organizational, decision making and problem solving skills
• Leadership to drive cross-functional partnerships and prioritize projects
• Ability to communicate with management and key stakeholders across the organization
• Proven ability to motivate teams and individuals to build the business
• Flexibility to split time between office and retail locations in various markets required