IT Helpdesk Support at Adexen

Adexen Recruitment Agency is mandated by a leading Oil & Gas (downstream) company to recruit a IT Help Desk Support for its operations in Nigeria.

Company

Our client is a fully integrated and efficient downstream player with leading positions in the oil and gas industry

Job description

• Receive and record technical and/or application support calls from end users
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems
• Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame
• Provide initial assessments of urgency and business impact on all support calls
• Manage service requests, software installations, new computer setups, upgrades, etc
• Record incident resolutions in the Help Desk tool
• Provide enhancement requests feedback to IT regarding technology environment and customer needs through the defined processes.
• Responsible for first line support on all desktops/laptops
• Coordinate and administer the change management process according to ITIL standard
• LAN troubleshooting and resolution
• Ensure all request logged are assigned ticket numbers
• Interface with resolver teams and follow up to ensure resolution on assigned tickets

Requirements

• University degree or its equivalent in Computer Engineering and other IT-related disciplines.
• 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office, Internet Explorer and business applications in a business environment.
• IT-work experience in similar position is required
• E-marketing and system marketing skills
• A keen interest in networking and WAN technology
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Desktop support knowledge
• Networking – TCP/IP knowledge
• Installing new hardware or desktop platforms
• Good communication skills
• Highly organised and ability to work on own initiative