IT Officer at Save The Children

To provide IT technical services to Katsina, Jigawa and its sub-field offices by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipment. S/he will provide all needed IT services to and also act as a part of the SCI Nigeria IT team during an operation request.

KEY AREAS OF ACCOUNTABILITY:

The Information Technology Officer shall be accountable on the following key areas in Katsina, Jigawa field office of Save the Children International program in Nigeria:*Network Management* Support Katsina, Jigawa field offices on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations
Troubleshooting and maintain the network devices e.g. printers, scanners, etc.
Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
• Ensure all IT problems within the office are identified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.Telecommunications Management
• Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all timesAsset Management
• Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
• Responsible to make sure that all assets (IT and office equipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipmentsIncident Management
• Providing first level on IT helpdesk support in assigned field offices
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line managerSecurity and Backup
• Keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backup of all staff information, files and folders.Other Support Responsibilities
• Provide a regular activity/progress report to IT/Information Manager on all aspects of IT operations, highlighting any issues encountered and special initiatives taken etc.
• Participate in and as part of the program network IT representative manage by the IT/Information Manager
• Comply with all relevant Save the Children policies and procedures, including safeguarding children, code of conduct, etc.