MSIP Operations Assurance - RAN Engineer at Ericsson

Purpose of Job Role

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.  

Behavioural competences

• Delivering Results & Meeting Customer Expectations
• Analyzing
• Persuading & Influencing
• Deciding & Initiating Action
• Entrepreneurial & Commercial Thinking
• Relating & Networking  

Responsibilities:

• Commissioning and Integration of new Enode Bs
• Remote assistance to field engineers for fault resolution 
• Scripting, integration and upgrade for new site integration
• Support network operations, configuration team and network roll-out
• Investigate and follow up of RAN related network compalints
• Interfacing with the optimization and other fields to resolve faults on the EnodeBs
• Alarm tracing and fixing of faults on site
• License file loading for all enode Bs
• Analyzing and troubleshooting of Node B alarms reported at network operation center (NOC), which includes identifying, fixing and replacing of faulty boards.
• Carrying out day-to-day maintenance activities on E node B for optimum performance and coverage.
• Software and Hardware upgrade of enode Bs
• Daily alarm generation and fault clearance  

Minimum Qualifications & Experience Requirements:

• At least 5 years of relevant Experience
• A first Academic Degree or equivalent qualification