Supervisor Technical Support Group at Ascentech Services Limited

Job responsibilities:

1. Manage, motivate, and develop Technical Support Group
2. Responsible for line management, with effective and innovative leadership attributes
3. Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
4. Model best practice reflecting fairness and equality in all aspects of the role
5. Adhere best team practice to ensure excellence service delivery within time frame
6. Generate and share daily report on team performance and unique/peculiar issues observed in network
7. Inform management of recurring problems and its impact
8. Promptly report any incident, errors, event or deviation from deployment plans
9. Identify and escalate situations requiring urgent attention to appropriate department
10. Strong appreciation of the of the impact of processes and performance on customers

Reporting to: HOD-CSG

Knowledge and skills: Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.

Languages: Hausa, Yoruba, Igbo & English

Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company

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Job responsibilities:

1. Manage, motivate, and develop Technical Support Group
2. Responsible for line management, with effective and innovative leadership attributes
3. Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
4. Model best practice reflecting fairness and equality in all aspects of the role
5. Adhere best team practice to ensure excellence service delivery within time frame
6. Generate and share daily report on team performance and unique/peculiar issues observed in network
7. Inform management of recurring problems and its impact
8. Promptly report any incident, errors, event or deviation from deployment plans
9. Identify and escalate situations requiring urgent attention to appropriate department
10. Strong appreciation of the of the impact of processes and performance on customers

Reporting to: HOD-CSG

Knowledge and skills: Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.

Languages: Hausa, Yoruba, Igbo & English

Qualifications: HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company