Technical Support Officer at 752Media

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and Solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology

• Bachelor of Science in Computer Science, or similar technical discipline or equivalent combination of education and experience.

• Excellent communication and interpersonal skills.

• Good analytic skills.

We offer a fast-pace environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few companies offering jobs that are 100% remote, work from home. You never have to fight traffic to office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

In this role, you will work collaboratively in a team environment with managers and other developers using the best technologies available. You will be accountable to deliver the solutions on schedule within the level of effort estimates and you will be expected to follow best practices with project standards in software development.

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and Solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology

• Bachelor of Science in Computer Science, or similar technical discipline or equivalent combination of education and experience.

• Excellent communication and interpersonal skills.

• Good analytic skills.

We offer a fast-pace environment where inventiveness and entrepreneurial drive are rewarded. We’re also one of the few companies offering jobs that are 100% remote, work from home. You never have to fight traffic to office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

In this role, you will work collaboratively in a team environment with managers and other developers using the best technologies available. You will be accountable to deliver the solutions on schedule within the level of effort estimates and you will be expected to follow best practices with project standards in software development.