IT Engineer at Spectranet

The Department:

• The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.
• The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The Position

• The post holder will provide effective IT assistance across all aspects of the business and will provide back up and
• support to the IT Manager.
• The post holder is responsible for supporting and maintaining the Laptop
• Desktop operating systems, and Avaya plus general maintenance of all IT-related hardware/software.

Duties/Areas of Responsibility
The position will involve the following areas of responsibility:

• Escalate IT issues to the IT Manager whereever necessary.
• Responsible for managing backups.
• Diagnosis and resolution of technical issues.
• Handling small to medium-sized IT projects as instructed by the IT Manager.
• Provide desktop and server support.
• Support and maintain Desktops and MS Outlook.
• Setting up and configuring new laptops and desktops.
• Install authorised software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Antivirus installation to all desktops and laptops.
• Fault-finding to laptops and desktops.
• Reporting faults and maintaining logs on servers, desktops and laptops where necessary.
• Patching of network.
• Crimping of network cables.
• Ensure all logs for equipment and users are maintained.
• Creating purchase requisitions for IT hardware/software.
• Ensuring all software purchased licensing is recorded and maintained.
• Mailbox maintenance including archiving mailboxes.
• Setting up new users and disabling expired accounts in accordance with HR requirements.
• Providing support for MAC and PC.
• IP Phone Experience . E.g Avaya.

Qualifications

• HND/B.Sc.
• Professional Exam: Certifications like MCP, MSCA, MSCE or CCNA added advantage.
• Experience : 2 years plus.

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The Department:

• The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.
• The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The Position

• The post holder will provide effective IT assistance across all aspects of the business and will provide back up and
• support to the IT Manager.
• The post holder is responsible for supporting and maintaining the Laptop
• Desktop operating systems, and Avaya plus general maintenance of all IT-related hardware/software.

Duties/Areas of Responsibility
The position will involve the following areas of responsibility:

• Escalate IT issues to the IT Manager whereever necessary.
• Responsible for managing backups.
• Diagnosis and resolution of technical issues.
• Handling small to medium-sized IT projects as instructed by the IT Manager.
• Provide desktop and server support.
• Support and maintain Desktops and MS Outlook.
• Setting up and configuring new laptops and desktops.
• Install authorised software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Antivirus installation to all desktops and laptops.
• Fault-finding to laptops and desktops.
• Reporting faults and maintaining logs on servers, desktops and laptops where necessary.
• Patching of network.
• Crimping of network cables.
• Ensure all logs for equipment and users are maintained.
• Creating purchase requisitions for IT hardware/software.
• Ensuring all software purchased licensing is recorded and maintained.
• Mailbox maintenance including archiving mailboxes.
• Setting up new users and disabling expired accounts in accordance with HR requirements.
• Providing support for MAC and PC.
• IP Phone Experience . E.g Avaya.

Qualifications

• HND/B.Sc.
• Professional Exam: Certifications like MCP, MSCA, MSCE or CCNA added advantage.
• Experience : 2 years plus.