After Sales Manager at Bosch Group

Functional Area: Power Tools
Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.

Robert Bosch Nigeria is an established company of the Bosch Group located in Lagos, Nigeria. We operate in the business divisions Packaging Technology, Automotive Aftermarket, Power Tools, Security Systems and Thermo Technology.

Your responsibilities:

• Implement and monitor the Bosch Power Tool Division Service Policies in the region Africa West
• Discuss plans, to establish & maintain the best After Sales Service for power tools, in each market
• Responsible for After Sales Service of the region
• Supervise the After Sales Service workshop and network of our appointed sole importers / agents / partners
• Conduct regular service audits, develop and implement improvement plans together with partners
• Availability to travel regularly to assigned countries

Your competencies and qualifications:

• Graduate in mechanical/electrical or service engineering or equivalent
• Minimum 3 years in electrical services or management experience as national service manager or workshop manager
• Good planning & organizational skills
• Ability to manage multi-cultural work force
• Coaching & training skills, fast decision making
• Target setting & performance monitoring skill
• Thorough technical knowledge on power tools & usage
• Service & commercially oriented
• Fluent in English, French is desirable, German is a plus