Senior Manager - Network Assurance at Airtel

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities

BSS/Transmission/Core

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner 
• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
• Assurance of parameter data/change requests for active
• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

• Ensure timely reporting from partner NOC as per contractual and agreed timeline
• Follow through for on-demand assurance reports 
• Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

• Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance

• Drive daily outage sign-off between active and passive partners
• Partner NOC KPI monitoring and sign-off
• Develop updated Quality Assurance methodologies using in-house or external resources
• Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
• Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product service