Leading with Services - SSA at MasterCard

The dramatic shift in our business environment represents the opportunity tenhance the payments solutions for our key customers and develop seamless long term partnerships while diversifying revenue streams and increasing differentiation for MasterCard. Leading with Services team will leverage the strength of MasterCard’s services portfoliand enables diversified revenues, client stickiness, and loyalty by using consulting skills and pipeline management disciplines tdrive service sales through the organization

• Together with the LwS MEA lead, responsible tdeliver the Leading with Services gtmarket strategy in the division
• Align with MEA/divisional GP&S and IMK counterparts on objectives, targets and progress
• Prepare and manage a pipeline of services opportunities, aligned with overall LwS objectives in the division
• Provide consultative selling support tMasterCard Account Teams and Market Development on key identified accounts and deals for Leading with Services
• For a targeted set of strategic clients and opportunities
• Support MasterCard sales force in defining customer needs
• Engage with GP&S team, bringing them together for solution and packaging
• Provide strategic situational knowledge at RfP stage
• Leverage MasterCard’s competitive advantage (Processing, ESS, Loyalty Services, Access Prepaid, Advisors) tbring a unique combination of value-added services tclients

Undertake the following activities tdrive sales of services

• Baseline sales support
• Drive pipeline discipline on leading with services in the division
• Support and liaise on training activities for account teams on key service priorities
• Packaged service solutions
• Highlight success stories of bundled service solutions and driving them across regions intother markets
• Elevate strategic interaction with key customers
• Bring service assets inta customer discussion prior tthe RfP tbuild partnerships
• Ensure client feedback is captured in a structured way and establish feedback loop intMasterCard’s delivery approach
• Report tdivisional management, progress, challenges and learnings

All About You

• Strong understanding of payments business needs of key clients of MasterCard (including financial institutions, merchants, governments etc.)
• Solid background of consultative/ needs-based selling and advisory
• Ability tstructure client problems for effective solution design
• Ability twork with cross-functional teams seamlessly – ability talign disparate teams towards a common goal
• Extremely comfortable communicating and working with all levels across MasterCard
• Excellent working knowledge or ability tlearn quickly the MasterCard organization, particularly sales, and key internal stakeholders
• In depth knowledge of or ability tlearn rapidly about MasterCard’s portfoliof products and services
• Persuasive in all interactions with internal and external clients
• Organized and disciplined at driving actions and tracking progress
• Strong analytical capabilities with ability ttranslate metrics, data and information intactionable insights