Specialist; Quality Assurance at 9Mobile

Job Summary       
Ensure the implementation of the process review framework and initiatives to drive conformance to business processes whilst ensuring quality delivery throughout the business
       
Principal Functions   

• Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
• Generate periodic KPI performance reports for strategic processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Generate periodic performance reports for identified functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Monitor the performance of inter-departmental and vendor SLAs to determine their effectiveness in terms of time and quality of service, analyze root cause of SLA breaches, and recommend improvements
• Continuously ascertain maturity level of EMTS processes in order to monitor evolution of strategic processes, and share best practices with the organization
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Establish and manage quality teams for process optimization and operational excellence
• Conduct periodic and ad-hoc review of Etisalat business processes to determine fitness for purpose
• Generate process review reports with identified strengths, weaknesses and improvement recommendations
• Identify and mitigate process bottlenecks in order to realize process efficiency
• Identify and document realistic process controls for tracking and reporting processes within agreed timelines
• Support the maintenance of the Quality Management System to promote the organization's competitive edge
• Carry out other assignments as directed by the Manager, Quality Management.

Educational Requirements       

• First degree in a relevant discipline from a recognised university.       

Experience, Skills & Competencies       

• Three (3) to Five (5) years work experience
• Process Design and Analysis
• Project Planning and Control
• Problem Solving
• Presentation/Facilitation
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer focus