Head of Hotel Operation at Genesis Group

Specific Responsibilities

Leadership:

• Directly manages the hotel staff on a daily basis; supervises directly or indirectly all employees attached to all the hotel chains.
• Is responsible for the overall direction, coordination, and evaluation of the hotel/s.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance to GGNL policy.

Financial:

• Responsible for maximizing revenues and flow through to meet or exceed budgeted.
• Responsible for preparation of property budget and forecasts within set timeframes.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.

Sales:

• Works with relevant Business Development Officers / Marketing Officers to manage all sales activities of the property and meet revenue objectives.
• Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Make sales calls as outlined by the Sales Management Teams and/or the shareholders requests.
• Identifies and seeks out potential business in local market.
• Maintains relationships with local companies and key people to increase Genesis group's visibility within the local market.
• Coordinates and implements sales and marketing activities of the chain.

Guest Satisfaction:

• Promotes 100% guest satisfaction throughout the hotel.
• Ensures that all guest related issues are resolved in a manner consistent with the company's goals, objectives and policies.

Employee Management:

• Motivates and gives direction to all employees.
• Communicates all policies and procedures to entire staff.
• Conducts regular meetings to provide various information including company communications, policy reviews, local activities, goals, etc.
• Performs duties in all aspects of hotel operations whenever needed.

Miscellaneous:

• Serves as 'Manager on Duty'
• Provides other relief or back-up duties as needed at the hotel including front desk coverage,

Person Profile

• Expert in the Hotels Industry, with a minimum of 10 years hospitality management experience
• Must have worked in a Four Star establishment, ideally running more than one hotel concurrently
• Age range preferred 30-40
• F&B Experience will be a very key advantage