Network/Systems Support at Vodacom Nigeria

Department: IT
Reporting to: IT Manager
Job type: Full-time
Employment type: Permanent
Location: Lagos
Closing date: 31st August 2015

Job Summary

Will offer IT support services covering IT infrastructures and provides Desktop support services, and administer the hosted firewall services. The role also includes support services for other infrastructural platforms as stipulated by the IT Manager.

Principal Accountabilities/Objectives

• Providing helpdesk support duties to all Authenticated users on the network including Apple Mac users in the company including installation and configuration services.
• Maintaining the daily / monthly backup of data in all VBN offices including Abuja and Port Harcourt and liaising with the IT Contact personnel in each of the offices on all IT-related issues.
• Providing required IT-support which include but not limited to Windows Operating Systems and Server Applications.
• Troubleshooting and resolving of network problems.
• Maintain the IT network including servers, switches and all other IT-network related equipment.
• On-call and after hours support.
• Installs or modifies existing installations of networked computer hardware, software, and other components.
• Provide 2^nd level support for all business applications and other applications used in the company.
• Ensuring that the firewall security aspect of the IT overall security implementation is maintained and supported.
• Research and certify the operation and compatibility of hot fixes (patches), new versions of vendor provided applications and appliances, across a variety of hardware and software platforms.
• Work with Customers to activate services; and assist with problem resolution as required.

Communications and Work Relationships

• Internal: The role will involve interfacing and communication with all stakeholders on a regular basis. This will include interfacing with Core IP and Installs teams as needed.
• External: The role will also involve communications with customers and there is a need for good analytical skills.
• Other Business Units: All Department.

Education, qualifications and Special training

• BSc / HND Computer Science / Engineering
• BSc / HND Electrical / Electronics Engr.
• MCSE / MCP / CCNA / CCNP

Experience

• System & Network Administration
• Helpdesk services
• Network security
• Mac Apple Server / System administration and support
• Fortigate administration
• WiFi implementation and support