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  • Posted: Jun 19, 2015
    Deadline: Not specified
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    Human Capacity Development Consultants (HCDC) Limited is a vibrant and innovative company committed to the goal of developing human capital in organisations for exceptional business results We build organisations to achieve optimum performance by developing their human capacity to peak productivity levels We are committed to excellence, service & integ...
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    Head, Technical and Underwriting

    Description :    
    Strategy/Operational Development
    • Ensure the existence and maintenance of processes that can aid the achievement of organizational objectives in the units
    • Ensure appropriate structures are in place for the provision of quality professional service for all clients and adherence to service level agreement in servicing key clients across the units.
    • Review and update the Technical operation structure as required and in line with the realities of time for efficient service delivery and compliance with regulatory authority
    • Standardization of service across the units.
    • Identification of market opportunities and trends in the economy (global & local) and industry for Management decision
    • Gathering of business intelligence information, for strategic decisions.
    • Development of business continuity plans
    • Delivery of optimal results through implementation and coordination of key operational business initiatives
    • Report weekly to the management on the strategic activities of reporting units and the strategic initiatives for the organization

    Business Development
    • To ensure at all times that the financial target of the technical group is met
    • Strategize for the growth of the units’ client base, through new businesses.
    • Ensure strategic packaging of policies and technical support for the Generation of new businesses.
    • Actively participate in professional networking that has a potential for business development
    • Expansion of existing businesses as follows:
    • Open new areas of service.
    • Review new areas of service to be recommended to clients
    • Make annual business growth projection for the Technical units in line with economic realities
    • Monitor the growth of the Company’s market share in all sectors of the economy.
    • Devise strategies for the generation of business information that can aid the growth of the units’ client base.

    Bid Management
    • Final Review and sign off of packaged bid.

    Account Management
    • Review the audit reports of key Clients accounts
    • Coordinate technical audit services for key prospective clients
    • Give direction for compliance with regulatory guidelines and monitor compliance.
    • To ensure collation of all premiums received are sent to account before deadline for remittance.
    • To analyze remittance made to ensure that all premiums received were remitted.
    • Provide strategic direction for the remarketing of key clients' portfolios for best terms and rates
    • Weekly verification of all key transactions to ensure that PRN & CAN are issued for all payment made by the clients
    • Generate bi-monthly report on premiums received that were not remitted.

    Client Retention and Relationship Management
    • Provide timely intervention on issues that can threaten the retention of key clients' account.
    • Ensure services are delivered to key clients based on Service Level Agreement
    • Review and continuously establish standards for the servicing of clients.
    • Ensure clients complaints are minimized and satisfactorily treated
    • Ensure tracking of complaints and solutions
    • Review key issues relating to clients' complaints and proffer solutions

    Claims management
    • Ensure culture of prompt claims settlement is promoted, through appropriate performance indices.
    • To ensure all key accounts and other complex claims are promptly settled.
    • Report bi-monthly activities on claims to Management.

    Qualifications :    
    Qualification, Minimum Experience and Role Requirement:
    • A minimum of Bachelor degree in any relevant discipline
    • Minimum of 10 years’ relevant experience with 5 years in supervisory role
    • Membership of a reputable and relevant institution.
    • Strong Management Skills.
    • Strong Technical skills
    • Strong Business acumen, coupled with sound Industry knowledge both Local and Global.
    • Sound coaching and mentoring skills
    • Sound communication and relationship management skills
    • IT Savvy, with experience on Insurance related Software (Will be an advantage)

    Please send resume to recruitment@hcdclimited.com and name subject as SHT-01

    Method of Application

    Interested and suitably qualified candidates should forward detailed CVs to recruitment@hcdclimited.com

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