Head, Technical and Underwriting at Human Capacity Development Consultants (HCDC)

Description :    
Strategy/Operational Development
• Ensure the existence and maintenance of processes that can aid the achievement of organizational objectives in the units
• Ensure appropriate structures are in place for the provision of quality professional service for all clients and adherence to service level agreement in servicing key clients across the units.
• Review and update the Technical operation structure as required and in line with the realities of time for efficient service delivery and compliance with regulatory authority
• Standardization of service across the units.
• Identification of market opportunities and trends in the economy (global & local) and industry for Management decision
• Gathering of business intelligence information, for strategic decisions.
• Development of business continuity plans
• Delivery of optimal results through implementation and coordination of key operational business initiatives
• Report weekly to the management on the strategic activities of reporting units and the strategic initiatives for the organization

Business Development
• To ensure at all times that the financial target of the technical group is met
• Strategize for the growth of the units’ client base, through new businesses.
• Ensure strategic packaging of policies and technical support for the Generation of new businesses.
• Actively participate in professional networking that has a potential for business development
• Expansion of existing businesses as follows:
• Open new areas of service.
• Review new areas of service to be recommended to clients
• Make annual business growth projection for the Technical units in line with economic realities
• Monitor the growth of the Company’s market share in all sectors of the economy.
• Devise strategies for the generation of business information that can aid the growth of the units’ client base.

Bid Management
• Final Review and sign off of packaged bid.

Account Management
• Review the audit reports of key Clients accounts
• Coordinate technical audit services for key prospective clients
• Give direction for compliance with regulatory guidelines and monitor compliance.
• To ensure collation of all premiums received are sent to account before deadline for remittance.
• To analyze remittance made to ensure that all premiums received were remitted.
• Provide strategic direction for the remarketing of key clients' portfolios for best terms and rates
• Weekly verification of all key transactions to ensure that PRN & CAN are issued for all payment made by the clients
• Generate bi-monthly report on premiums received that were not remitted.

Client Retention and Relationship Management
• Provide timely intervention on issues that can threaten the retention of key clients' account.
• Ensure services are delivered to key clients based on Service Level Agreement
• Review and continuously establish standards for the servicing of clients.
• Ensure clients complaints are minimized and satisfactorily treated
• Ensure tracking of complaints and solutions
• Review key issues relating to clients' complaints and proffer solutions

Claims management
• Ensure culture of prompt claims settlement is promoted, through appropriate performance indices.
• To ensure all key accounts and other complex claims are promptly settled.
• Report bi-monthly activities on claims to Management.

Qualifications :    
Qualification, Minimum Experience and Role Requirement:
• A minimum of Bachelor degree in any relevant discipline
• Minimum of 10 years’ relevant experience with 5 years in supervisory role
• Membership of a reputable and relevant institution.
• Strong Management Skills.
• Strong Technical skills
• Strong Business acumen, coupled with sound Industry knowledge both Local and Global.
• Sound coaching and mentoring skills
• Sound communication and relationship management skills
• IT Savvy, with experience on Insurance related Software (Will be an advantage)

Please send resume to recruitment@hcdclimited.com and name subject as SHT-01