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MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
Brief:
The MacTay Group is recruiting on behalf of one of our clients, a globally renowned medical healthcare provider. The Group is headquartered in the UAE and with its presence of about 25 years in Nigeria operates businesses in manufacturing, distribution, logistics and services industries.
REPORTING TO: CEO
REPORTING INTO: Reporting officers – HOD's of center departments - Lab Director, Radiology, Customer serrvice, Maintenance, Consultants etc.
LOCATION: Initially Lagos, Nigeria. Can be transferable anywhere in world.
POSITION OBJECTIVES:
5. Ensures statutory compliance with applicable regulations
KEY DELIVERABLES:
1. Operations:
a. Develop detailed standard operations processes
b. Develop lab target & implement as per agreed plan
c. Manage interdepartmental issues & coordination
d. Implement the productivity & growth strategy
2. Quality assurance:
a. Develop quality strategy
b. Develop processes and implement TAT targets
c. Obtain approval & accreditations
3. Team leadership, administration:
a. Build second line of leadership
b. Ensure a comprehensive & professional work processes in all aspects
c. Manage complaint handling & conflicts in operations
d. High level of motivation and training
4. Budgeting and planning:
a. Annual , quarterly & monthly operations targets
b. Inputs to business strategy
5. Customer service:
a. Make documented process to ensure high level of customer experience
b. Implement 'Patient comes First'
7. Statutory interface:
a. Develop good relationships with competition, Govt. and statutory/regulatory bodies
b. Set up and lead the process to periodically review these risks and take appropriate actions
OTHER LINKAGES:
Requirements
Interested and suitably qualified candidates should click here to apply online.
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