Commercial Operations Manager WCA at GE - General Electric

Role Summary/Purpose:    

The Commercial Operations Manager- West Central Africa ensures that the Local Customer Team (LCT) sales organization receive an integrated commercial operations service and owns the full commercial /ITO process : Deal Structuring, Risk analysis & mitigation, go/no-go decision making, proposal generation, deal negotiation/closing and hand-over to OTR. Will contribute to the overall LCT GTM strategy and sales force effectiveness initiatives to improve productivity and channel effectiveness.

Essential Responsibilities:    

1. WCA Commercial Operations

- Oversees development of winning commercial deal strategies
- Organizes and leads deal review & decision meetings to ensure that technical and commercial risks are addressed and incorporated in our offers
- Ensures adherence to Policy 5.0/6.0 (“A”)
o Highlights and communicates risks outside company standards
o Ensures that deal risks are properly assessed and mitigated (flags approved by relevant functions per DoA matrix)
o Presents overall risk profile during deal strategy discussions
o Co-develops appropriate Terms and Conditions for standard customer proposals (per types) based on risk/reward analysis
- Measures and monitors KPIs (such as market visibility, win rate, order quality, V to customer’s bid want date) and adherence to risk review and opportunity management procedures.
- Ensures proposal throughput, yield, cost, and efficiency (“A”)
- Ensures that commercial tools are updated regularly by the LCT com’l teams
- Owns orders forecasting
- Works as a key member of the LCT team in support of achieving the orders, sales, and margin targets

2. Quality Specific Goals

- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals,Policy 5.0, Policy 6.0 and applicable laws and regulations and other GEHC policies as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications/Requirements:    

1. Strong business acumen and 5 to 10 years’ experience in Sales/Services/Commercial/Financial roles
2. Proven success in commercial project management execution
3. Fluent in English with excellent communication skill and strong
4. Exhibits the ability to interact effectively with various types of people with ability to articulate & build convincing arguments internally and externally.
5. Excellent financial & business knowledge and understanding
6. High work standard and quality.
7. Reliable, responsive, attentive to detail.
8. Ability to manage multiple priorities and deliver on tight timelines
9. Action and results oriented
10. Demonstrated experience prioritizing conflicting demands from multiple business clients in an extremely fast paced environment.

Additional Eligibility Qualifications:    
Desired Characteristics:    

1. Prior experience with contract drafting and negotiation and customer/client interaction and relationships.
2. Management of teams
3. Initiative, self-confidence, presence and self-assurance
4. Team player.
5. Business acumen.

Job Segments: Operations Manager, Manager, Operations, Outside Sales, Quality Manager, Management, Sales, Quality