Sales Support Officer at MTN Nigeria

Job description    

1. Receive and process orders for MTN products from MTN trade partners and connect stores nationwide;
i.  Receive orders from trade partners promptly and courteously via phone, e-mail, web based application fax etc.
ii.  Process order requests on IFS in accordance with stock availability and PPPs.
iii.  Administer product allocation/products mix/ departmental and regional business plan.
iv.  Monitor all MTN Trade Partners /Connect Store and Data Partners’ physical, logical and virtual orders and special projects.
v.  Report and reconcile all transactions passing through the planning system.
vi.  Provide solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
vii.  Maintain all Trade Partners account and ensure they reflect the true position of their relationship with the organization.
viii. Coordinate and advice Regional and Central Warehouse Inventory as it affects order processing for trade partners.
ix. Process replacement orders for returned products as well as Ensuring timely resolution of Adjustment entries for Month end reporting purposes.
x. Liaise with Credit team on utilization of account balance available to credit Trade Partners

2. Process Blacklisting request from Trade Partners ;
i. Blacklist all Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self help solution and prepare compensation.
ii. Generate reports on compensation due to Blacklisted cards for Trade Partners/Connect Store and Data Partners and communicate to enhance speedy use of lost funds.

3. Provide first line resolution of queries and enquiries from trade partners and connect stores, data partners nationwide;
i. Receive and resolve enquiries from trade partners /connect store and data partners promptly and escalate where necessary.
ii. Liaise with various Departments  such as IS, Inventory, Consumer Sales, Customer  Relations, Enterprise Solutions, Marketing to promote and resolve ordering issues for  trade partners /connect store and data partners   and special projects.
iii. Provide back office support for Regional and Consumer sales in trade partner account management.
iv. Provide solution to enquiries referred from trade partners /connect store and data partners through Regional Sales managers/DAEs and Customer relations.
v. Support and operationalize strategy adopted for achieving departmental targets.
vi. Establish and maintain Cordial Business relationship with  trade partners /connect store and data partners and special projects to achieve departmental targets.
vii. Generate reports to the business in the area of operations to enable quick decision making.
viii.  Liaise With Trade Partners Account  Managers on processes required in setting up a Trade Partner as partner with MTN.
ix. Communicate Daily the Partially Delivered orders Reports to alert Inventory locations of pending orders.

4. Process account reconciliation for Trade Partners /Connect Store for excess funds available for use.

5. Process  termination of defaulting Trade Partners /Connect Store and Data Partners; 
i. Prepare termination journal on receipt of motivation of termination due to violation of trade process.
ii. Ensure that Balance on SOA/CLA is paid promptly to trade partners /connect store and data partners.

Job condition    

• Normal MTNN working conditions
• May be required to work extended hours
Experience & Training    

Experience:

4 years working experience in a business \commercial environment including:
• Minimum of two years experience in a similar role

Training:

• Basic GSM
• IFS fundamentals
• Key Account Management
• Time Management
• Advanced Excel Training.
• Report Writing.

Minimum qualification    

BSc