Key Account Manager at Adexen

Job description

The Key Account Manager will be responsible for developing long-term relationships with a portfolio of assigned key Accounts , connecting with key business executives and stakeholders.  He or She will liaise between key accounts and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

The responsibilities of this role includes but not limited to the following:

• Operate as the lead point of contact for any and all matters specific to the assigned key accounts
• Build and maintain strong, long-lasting key account relationships
• Develop a trusted advisor relationship with key account stakeholders and executive sponsors
• Ensure the timely and successful delivery of the company solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Gather information to understand the key account’s business needs
• Identifying opportunities to capture additional sales at existing key accounts with better prices, greater volume and supplying products and services not currently purchased from the company.
• Achieve assigned sales volume & margin in designated key accounts.
• Achieve strategic customer objectives
• Complete strategic customer account plans
• Maintain high customer satisfaction ratings
• Enlist the support of sales specialists, logistics, service resources, and other sales and management resources as needed..
• Work closely with Customer Service to ensure customer satisfaction and problem resolution.

Requirements

• Degree in Marketing/Engineering or equivalent
• 5 years of account management or other relevant experience
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• PC proficiency
• Fluent English and Chinese is mandatory for this position