Business Development Officer at Sahara Group

Purpose Statement:

This role entails marketing of products and increasing customer base. It involves being accountable and responsible for customer satisfaction, payment, invoicing, monitoring and reconciliation of customer accounts. It also involves building strong relationships with related stakeholders in the course of duty both internal and external.

Key Deliverables

• Achievement of agreed sales volumes targets (Based on the budget)
• Provide daily market intelligence on competitors and other suppliers concerning products pricing at various supply points/depots
• Identify & develop a list of potential Businesses/Customers/Clients with a timeline of conversion to actual customers.
• Constantly update past & new customer details and contact list as and when applicable
• Maintain present customers, with periodic communications to keep them updated with product availability and pricing
• Design & maintain a customer database with approved credit limits & also ensure all customers are covered with proper contracts/ offer letters before embarking on sales
• Liaise constantly both with the Operations/Trade/Finance department during product sales to ensure proper processing of required documents: Offers, Invoices, receipts for accurate reconciliations, letter of affirmation & distribution manifest.
• Maintaining proper & orderly documentation/filing for all customers.
• Provide daily market intelligence on competitors and other supplies concerning product pricing (particularly Open Market Price) and volumes at various points/depots and monitor competitor brand and sale initiatives.

Knowledge/Skills:

• Commercially & contractually astute
• Conscientious in approach to work
• Good interpersonal and people skill
• Good communication skills (oral and written)
• Good use of Microsoft Office
• Good numeracy skills
• Good reporting skills

Minimum Qualification / Experience:

• A proven degree in any relevant institution and a drive to succeed.
• At least 1 year post NYSC work experience in a similar role.

Personality Traits:

• Good attitude and  approach to work
• Good interpersonal and communication skills
• A team player with an international outlook and an ability to communicate effectively across boundaries.

Working Relationships

• Unit Heads
• External customers/Competitors
• Risk unit
• Operation department
• Trade  department
• All staff

Key Performance Indicators

• Offer letters/ contract preparation are done timely and all paper work required (invoicing) as at when due
• Provide market intelligence report to supervisor/manager regularly
• Liaise with finance and ensure all receivables have been captured and payments are received promptly.
• Accurate monitoring of stock - Posting of all waybills within 24hrs after loading.
• Ensure credit policy is adhered to for all credit customers.
• Ensure maximum customer satisfaction.