Specialist.Pre-Sales & Bid Management at 9Mobile

Job Summary       
The Specialist will be responsible for all Pre-Sales Activities Related to Corporate Solutions Deployment. Specialist will also coordinate the process of managing Bids and Tenders from Large Corporates and Multinationals.
       
Principal Functions   

•         Provide all Pre-Sales input for all customer solution requests as follows:
•         Customer Site Data collected from onsite surveys,
•         Details of Customer Request from Customer Checklist
•         Manage Process of Bid/Tender Pack Preparation and Submission across all Work Streams as follows:
•         Preparation of High-Level Solution Design - Technical/Vendor.
•         Preparation of Bill of Quantities - Technical/Procurement/Vendor
•         Customer Pricing - Pricing Team
•         NDAs/Contracts - Legal
•         Cover Letters/Proposal - Enterprise Sales
•         Manage the process for defining Customers' technical requirements, in conjunction with Customer, as well as Etisalat internal teams, and supporting vendors/service providers, as follows:
•         Responsible for internal facilitation of all customer post-deployment on-boarding requirements:
•         Post-Acceptance Signoff of Job Completion by Customer
•         Billing Integration - ensure every customer deployment is appropriately invoiced  for non-recurring installation fees, as well as billed for recurring fees
•         Integration of Fixed Links into Etisalat Network Operations Centre for active monitoring.
•         Execution of Service Agreements and Service Schedules by Customer       

Educational Requirements       

•     Graduate degree in Engineering, Computer Science or any numerate discipline is preferred.

Experience, Skills & Competencies       

•     3-5 years' work experience in any of customer Service (front- or back-office), Pre-sales, account management, or sales support
•     Enterprise Telco Work Experience is mandatory.
•     Good knowledge of Telco infrastructure, services, systems and processes.
•     Exposure to business process design and management is an added advantage.