Relationship Manager Assistant - Private/ Commercial Banking at Stanbic IBTC

Position Description

Main purpose of the job

• To provide proactive and value adding support service to the unit, increasing efficiency and cutting transaction process times.
• Private/Commerical Banking exists to provide a support/back up service for the relationship manager

Key Responsibilities

• Knowledge and understanding of the Back Office sales and service support processes and procedures to facilitate quick turnaround times for clients.
• Motivate and prepare financial loan applications for credit, taking into account the risk implications of client businesses, as per credit requirements.
• Ensure that all Account Opening Documentation is in place for all accounts and that KYC policies are strictly adhered to.
• Maintain strong interdepartmental relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently
• Provide a responsive service to clients in the portfolio to ensure that queries, problems and transactional banking requests are attended to quickly and efficiently even in the absence of relationship manager.
• Ensuring that the processing of unit reports, client data are well filed and documented and the efficient dispatch of client correspondence and filing.
• Ensuring that all documentation is accurately and timely prepared and signed off in compliance with policy, legislative and or credit requirements.

Key performance measures

• Accuracy of reports/database
• Quality and turnaround times of applications and transactions
• Quick resolution to problems, queries
• Number of new accounts opened

Key dimensions of the job

• Supports Relationship Manager in managing and owning relationships with Private Banking/ Commercial Banking
• As job is largely a support role much time is spent in office ensuring that all client mandates, transactions queries are dealt with promptly and efficiently.

Important relationships

• Liases with other banking units to process and handle client’s transactions to ensure that the most appropriate financial solutions for the customer are proffered.
• Support Relationship Manager in maintaining close contact with clients to establish an intimate knowledge of their needs.
• Problem solving, planning and decision making
• Managing work volumes, dealing diplomatically with challenging clients and relationships with other departments.
• Provide a responsive service to clients in the portfolio ensuring that all client queries, problems and transactional banking requests are attended to quickly and efficiently.
• Resolving service related problems with branches and customer service centres on behalf of clients.
• Ensure that maturities are monitored and advices, cheques are sent out on time