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  • Posted: Jan 20, 2015
    Deadline: Jan 29, 2015
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    Swap Consulting is a Business Process Outsourcing (BPO) company based in the heart of Central India at Nagpur. We offer business and data processing services that match international quality standards while simultaneously providing significant cost-efficiencies. We specialize in the outsourcing of knowledge-intensive business processes that require domain ex...
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    Hot Spot/Support Engineers

    JOB RESPONSIBILITIES

    •    Investigate and resolve alerted and escalated technical issues with customers.
    •    Provide technical support for all our services: Voice, Data connectivity, Internet services, DNS services, Email, IPTV etc.
    •    Consistently provide a high level of excellent customer service and support.
    •    Support the client and ensure all agreed SLAs are met.
    •    Ensure all calls are properly logged and tickets are assigned accordingly to all faults.
    •    Complete ad-hoc admin duties.
    •    Troubleshoot faults, identify the root-cause and resolve within the stipulated SLA agreement.
    •    Escalate issues that cannot be resolved remotely to Field support Engineers for prompt site visit.
    •    Maintain and improve personal knowledge of the products and services required to deliver the required level of technical competency.

    JOB SPECIFICATIONS

    • Academic: (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineering
    • Professional: CCNA , CCNP (desired)
    • Experience: 2-3 years

    COMPETENCE   
    Skills    Knowledge    Personal  Attributes
    •     Good knowledge of MS Office products.
    •     Excellent communication skills, both verbal and written.
    •     Strong telecommunications, IP design skills, in depth knowledge of IP Network
    •     A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    •     Knowledge and experience with network security (IPSec Firewalls) is desirable.
    •     A hand on experience with OSPF and BGP is desirable.
    •     Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    •     Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
    •    The ability to quickly learn support for multiple network platforms.
    •    Team Player.
    •     Cisco certifications are highly desirable.
    •    In depth IP network knowledge.
    ●    Good knowledge of ITIL operations
    ●    Hands on experience on cisco devices and unix operating systems.
    •    Good Oral Communication.
    •    Customer care and support knowledge.
    •    In depth Network troubleshooting knowledge.
    •    Knowledge of network media technologies.
    •    Hard working
    •    Self-Starter
    •    Team player
    •    Leadership qualities.
    •    Dependability
    •    Enthusiastic, Knowledge-savy
    •    Adaptability
    •    Ability to work under pressure.
    •    Logical and analytical skills.
    ●    Ability to manage assignments and track progress
    ●    Close attention to detail
    ●    Self-disciplined
    •    Consistently adhere to standards and processes.
    •    Assertive and confident in own decision making ability.
    •    Reliable with excellent time keeping skills.

    Method of Application

    Only qualified Persons should forward their CVs with Subject as concerns them to omonefe.eze@swap-consulting.com

    Acceptance of C.Vs closes on 29th, January 2015.

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