Operations Officer at Capricorn Digital Limited

Brief Description

• Responsible for all aspects of the company operations: customer service inquiries & problem resolution. Ensure agent compliance with all company operational regulations and guidelines.

Tasks

• Controlling and managing the cash held at branches: organising cash collection
• Ensure the cash at the company's offices does not exceed prescribed limits
• Managing the documentation and registration process of agents
• Monitoring credit for airtime sales and ensuring that credit capacity is sufficient for operations at all times
• Manage and update (add/delete where relevant) list of the company's existing agents on the platform
• Reviewing agent credentials and ensuring consistence with company policy
• Managing key client relationships: Vendors and Banks
• Liaising with the business development department to setup and attend meetings with vendors and clients
• Managing and actively responding to all agent operational issues
• Initial testing and quality control check of new devices delivered to the company
• Monitor, review and regularly update departmental business processes
• Perform additional tasks as assigned

Qualification Requirements

• HND/B.Sc. Degree holders
• Minimum 2 - 3 years' experience in POS configuration/registration/troubleshooting/ setup and repairs.