IT Assistant at US Embassy

The U.S.Embassy in Abuja is seeking to employ a suitable and qualified candidate for the position of IT Assistant in the
Centers for Disease Control (CDC) Abuja Office.

BASIC FUNCTION OF THE POSITION
Under the supervision of the IT Manager, the incumbent acts as the help desk Assistant in the management and processing of incoming service desk requests. She/he provides day to day ICT customer service and technical support to users on the Local Area Network(LAN) as assigned by the IT Manager. This position troubleshoots and resolves user problems with their workstations, core business applications, internet access and file print services, automated installation services, cable and telephone connectivity. The incumbent performs delegated server systems admin istrations management of IP telephony. She/he conducts basic user training on application use such as MS Office Suite, Citrix and the Intranet as directed by the IT Management. This position also takes part in repair and preventive maintenance of IT hardware.
To obtain a copy of this announcement please visit our Mission websites at: http://nigeria.usembassy.gov/hr_office.html

POSITION REQUIREMENTS:
NOTE: All applicants MUST address each selection criterion detailed below with specific and comprehensive information supporting each criterion or the application will not be considered.
1. University Degree in Computer Science, Computer Information Systems, Electrical and electronics engineering, Physics and Mathematics. Certification in Microsoft Windows desktop operating systems such as MCP, MCSA or MCITP is required
2. Minimum of two (2) years of work experience in providing front end ICT technical support including current Microsoft desktop operating systems and office suite, installation and configuration of third party application such as Citrix client and use of Symantec Ghost for imaging PCs and laptops is required.
3. Level IV ( fluent ) Speaking/Reading/Writingin English is required. Language proficiency will be tested.
4. Intermediate knowledge of hardware management including servers, personal computers and peripherals such as Smart mobile phones, printers, wireless network devices and audiovisual devices is required.
5. A good customer service skill is required.
6. Incumbent must have advance knowledge in IT administration and software including current MS Windows desktop operating systems and Microsoft Office Suite.

SELECTION PROCESS
When fully qualified, U.S. Citizen Eligible Family Members (USEFMs) and U.S.Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.

ADDITIONAL SELECTION CRITERIA
1. Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
2. Current employees serving a probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an overall summary rating of “Needs Improvement” or “Unsatisfactory” on their most recent Employee Performance Report are not eligible to apply.
4. Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
5. Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.