Product Manager at CITIBANK

Job Purpose:

    Marketing of Trade products to customers.
    Work with business segment to develop solution to issues identified by customers in the relevant business segments.
    Refine existing products and develop new ones that meet the needs of customers based on RM, customers and competitive intelligence.                                                                                                  
    Grow Trade products and relevant business segment market share
    Monitor product performance and address issues affecting sales as highlighted by customers or Relationship Managers.
    Pro-active management of internal credit and pricing issues; lines and X-border etc.

Key Responsibilities:

    Prepare product plans yearly for review by Trade Head
    Conduct annual review of product programs
    Prepare regular reports, which will serve as indicators to management of product performance based on established goals. Some of these reports are: Monthly Volumes, Wallet sizing report, Product grid, Pipeline of new deals etc.
    Carry out market intelligence about the competition, and ensure that we adopt best practices.
    Liaise constantly with Trade Operations to ensure understanding of the product by Trade Operations staff and ensure efficient delivery to customers.
    Conduct business reviews with marketing units and meet with operations and technology on a regular basis.
    Liaise with the regulators (Central Bank of Nigeria, Customs, Inspection Agents etc.) to ensure that regulatory constraints relating to products are quickly resolved.
    Conduct regular training and education sessions for Relationship Managers and O & T.
    Maintain close relationship with Risk Management, Business Segments, O & T and Finance to ensure all the objectives of the products are clearly understood

Business Relationships:
 
Internal:

    Trade Product Head - Regular Product and Business updates. Product program reviews, internal approval. Customer calls
    Trade Operations - Procedure reviews, Implementation and Product Delivery
    Relationship Managers - Customer calls, product issues and resolutions, feedback from customers
    TTS Head - Group Head. Interfaces on a need basis regarding product development, regular updates on product management and business reviews.
    SCOO - Internal Approvals, Product Program approvals, Process and Issue resolutions
    Country Risk Manager - Product Program approvals/Product credit issues and process
    Financial Controller - Management & Tracking of Product Revenues
    CCO/Sub-Sahara Africa Cluster Head - Internal approvals etc.

External:

    Customers - Product Marketing, Acquisitions, Deal booking, Query Update
    Central Bank of Nigeria - Product Clarification and opinion on product structures. Approvals relating to line and exceptional processing
    CEEMEA Trade London - Product Structuring, Marketing Interface etc.

Qualifications/ Experience:

    Bachelor’s Degree,
    Master’s Degree or Professional Qualification
    Minimum 7 years’ experience

Thinking complexity:

    Quality of people
    Regulatory framework
    Competition (Un-even playing field).
    Maintaining a compliant culture when competition is less compliant
    Credit issues
    Limited cross border
    Limited unconfirmed LC limit
    Pricing
    Bureaucracy/Cumbersome processes
    Challenge to “established routine process” instead of business as usual

Competencies

    Excellent communication skills (written and verbal)
    Innovative and creative, strategic thinker
    High energy, enthusiasm, self-starter
    Self-motivated
    Strong team player
    Good financial analysis/Interpretation skills

Citigroup is an Equal Opportunities Employer

Primary Location: EMEA-Nigeria
Job Category: Product Management
Schedule: Full-time
Education Level: Bachelor's Degree
Shift: Day Job
Employee Status: Regular
Travel: No

Office Location / Address: Citibank Nigeria Limited, 27 Kofo Abayomi Street, Victoria Island, Lagos