Key Accounts Manager at DHL

Job Description:

• ~ Manages relationship with Customer Solutions & Innovations (CSI) and Multinational Customers (MNC) as customer point of contact in the country. Wins, retains and develops Strategic Customers.
• ~ Seeks and prospects for Strategic Customer targets to win new customers
• ~ Ensures that Key Account activities are aligned with global/regional sector strategy
• ~ Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
• ~ Works on regional customer initiatives and for implementing global business plan contents
• ~ Plans and manages accounts
• ~ Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• ~ Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• ~ Consults CRMs and Sector Heads on potential solutions and best practice

Education
University Degree or HND.in any discipline, with not less than 5 years in the relevant field.

Skills & Knowledge

• Must have excellent Interpersonal Communication Skills and be able to remain focused, organized and professional.
• Ability to negotiate