Sales Manager at Human Capacity Development Consultants (HCDC)

Job Responsibilities
 
    Maintaining existing client relationships and ensuring that there are continued business transactions from the clients
    Initiate and develop client relationships to drive customer satisfaction
    Drive sales for all of the company's products and services
    Identify new and strategic business opportunities in alignment with the vision of the organization
    Develop innovative proposals and presentations that clearly demonstrate the unique value of the company's solutions
    Analyze potential partner relationships for the company's product lines
    Responsible for end to end sales; from initial contact and understanding of client needs to delivery and closure
    Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability
    Researching and evaluating new product opportunities, demand for potential products, and customer needs and insights
    Act as first point of contact for all enquiries regarding the company's services and provide a first response to such enquiries ensuring follow up to possible closure
    Overall marketing strategy and execution of plans for the existing products.
    Analysis of the effectiveness of all marketing efforts
    Working with product development teams to manage new product development for clients
    Managing communication channels for product distribution to clients
    Ensuring effective, brand marketing communications, including the company website, print communication, and advertising
    Managing media and marketing staff and external PR agencies
    Represent the organization in all presentations, meetings, fairs, conferences and such like
    Be responsible for training (as Trainer), coaching, mentoring and human capacity development of department's staff.
 
Qualification and Minimum Experience

• A relevant first Degree
• MBA will be an added advantage
• Minimum of Five (5) years relevant work in similar field
• Professional Membership: Membership of recognized Sales and/or marketing professional organisations Relevant Contact centre operations certification
• QAI Certified Contact Centre Trainer
• QAI Certified Contact Centre Manager or equivalent