MS Chief Operating Officer at Ericsson

The MSCOO runs the company or services division which has end to end responsibility to supply all managed services to the customer. This includes services provided by third party suppliers and by Ericsson local, regional or global delivery centres. The MSCOO ensures the fulfilment of all contractual obligations by Ericsson, the customer and third Parties in order to secure quality of service and profitability according to approved business case and contract criteria.

The MSCOO is responsible to transform the received organisation in line with Ericsson Blueprint guidelines. The Transformation is essential to reduce costs and make the MS profitable in line with the approved business case.

The Transformation involves:
• Creating internal efficiencies in operations through the deployment of Ericsson best practice tools and processes;
• Realising synergies by moving certain functions being to other local MU Delivery Organisations or to Regional or Global Delivery Operations;
• Reducing third party spend through the renegotiation of supply contracts using Ericsson’s Global scale advantages.
On completion of the transformation process, the MSCOO will have a much smaller line organisation but will retain the end to end responsibility for the full scope of the Managed Services provided; and will still manage the complete interface to the customer. However many of the services provided will now be effectively sourced from other Ericsson delivery centres or from third parties.

Responsibilities:

•     To run the services branch containing the hundreds or thousands resources in-sourced from the customer.
•     To be end-to-end responsible for all service contracts for the specific customer and manage the contracts execution (cost, time and quality) ensuring the fulfillment of all contractual obligations by Ericsson, the Customer and 3PP, in order to secure quality of service and profitability.
•     To effectively manage a significant portfolio of 3rd party supply contracts, driving down costs for both Ericsson and the customer in line with business case expectations
•     To manage the Relationship Management with the customer and therefore to act as the main interface for all service delivery towards the customer (internally and externally).
•     To secure that escalation management in emergencies or critical incidents (or other emergencies as specified in SLA) are followed and updating and reporting incidents progress to the customer is in accordance to contractual requirements.

Required Education and Experience:
• Academic degree in some aspect of Telecommunications and/or Business Management
• Minimum 15 - 20 years experience in a combination of Technical & Operational Management, Financial & Business Management, Customer Relationship and Business Development Experience, and Leadership and Change Management Experience.
• Demonstrated ability to deliver P&L results successfully in a major services division or company, and ability to drive business development
• Leadership experience with large line organizations and leadership of change management programs

Primary country and city: Nigeria (NG) || Lagos || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log