Analyst - Control Room at T2 (Formerly 9Mobile)

Job Summary
To provide a professional, accurate, effective monitoring of CCTV and other security electronic service and to pro-actively stop theft or vandalization of Etisalat assets in the area of scheme coverage.

Principal Functions

•     Operate and monitor the deployed CCTV surveillance system, Building Management System (BMS), Access Control, Fire and Intruder alarm systems and initiate appropriate action when necessary.
•     Maintain a diary/record of all occurrences/incidents with sufficient details to enable appropriate action to be taken.
•     Observe, monitor, investigate as necessary, and report any irregular or suspicious occurrence and to respond to any incident requiring intervention or Emergency Services if required in accordance with Company procedures.
•     To maintain a desk log of actions and incidents including the recording of all incoming telephone calls that require action or attention by others, and making occurrence reports as required.
•     Escalate all maintenance issues to appropriate department/unit.
•     Generate report of activities of the control room operations.
•     Record all incidents in the appropriate format and write concise and accurate incident reports as necessary.
•     Undertake staff training as required and receive guidance and instruction from the supervisor when necessary.
•     To undertake any other duties or perform any other such tasks or duties which the person is reasonably expected to or instructed to undertake.
•     To ensure the security of the control room and all equipment is maintained satisfactorily at all times, which includes access control of all visitors to the control room
•     To maintain personal integrity and confidentiality of all information obtained within the control room, at all times, whether written, verbal or by any other means.
•     Maintain regular telephone contact with all critical sites/facilities and render a daily situation report
•     Respond to distress/emergency calls and escalate where necessary

Educational Requirements

• Good first degree - BSc. or HND Degree or its equivalent

Experience, Skills & Competencies

•     At least 1 to 2 years work experience as a Security operative
•     Must be familiar with the operation of CCTV and other security equipment systems.
•     Preferably, should have an understanding of the law related to the use of video evidence and have the skills to apply that understanding to the management of tapes.
•     Preferably, should have some knowledge of security work and police procedures for liaison with security operations.
•     Working up to 12 hours shift in secure control room environment.
•     No problem working with multiple display screens.