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  • Posted: Oct 27, 2014
    Deadline: Not specified
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    Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports ...
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    Cluster Manager

    Job Responsibilities:

    •     Responsible for Cluster business targets, ensuring high quality service, customer relationship.
    •     Managing all aspects of Customer Relationships
    •     Responsible for profitability of all the branches in the cluster
    •     Regular visit to all the branches
    •     Responsible for bottom and top line management and supervision
    •     Giving directions, setting targets and monitoring targets
    •     Ensuring Staff productivity & Product penetration
    •     Strategize & Implement new processes for managing better customer relationships
    •     Identifying new business revenues
    •     Devising new strategies for meeting target
    •     Management and cluster audit and compliance.
    •     Plan and monitor execution of processes and systems to improve operational efficiencies in the region.
    •     Ensuring the profitability of the branches assigned in the cluster.
    •     Creating talent pool for organization by grooming the team members to take higher responsibilities.
    •     Periodic checking to ensure standard operating process is followed at branches and reporting and rectification of any deviation found.
    •     Branch and network expansion by looking at opportunities in market.
    •     Coordination and Collaborations with other functions.
    •     Ensure customer service delivery in line with the set processes and compliance parameters.
    •     People management and team development.
    •     To professionally manage and support all branch managers in the cluster ensuring that the brand message is being delivered at the highest level

    Qualifications
    Educational Qualification:

    •     BSc/HND in insurance, Marketing and any other social science related field
    •     Candidates with a combination of other degree with relevant experience can also apply
    •     MSc/MBA is an added advantage
    •     Associate member of any of the professional bodies preferably CIIN
    •     A minimum of 10 year relevant working experience with 5years on a managerial level

    Additional Information
    Qualification and Skills:

    •     Experience of managing people at a senior level.
    •     Excellent Organisation, planning and communication skills
    •     Experience of working with, and developing staff in order to maximise their input into the business
    •     Proven ability to drive business forward through making commercial decisions.
    •     Proven experience of sales/target achievement and the ability to motivate others to achieve
    •     Experience of developing and delivering excellent Customer Service Standards
    •     A strong working knowledge of Microsoft Office packages

    Method of Application

    Interested and suitably qualified candidates should click on preferred job title to apply online.

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