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  • Posted: Oct 25, 2014
    Deadline: Not specified
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    KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
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    IT Operations Supervsior

    Roles and Responsibilities
    • Provide effective coordination for a 7-8 person operations team
    • Ensure availability of IT systems and infrastructure
    • Ensure that service desk tickets are managed within client SLAs
    • Build, configure and deploy laptops and servers with SCCM
    • Ensure processes and procedures are followed to deliver efficient service
    • Establishes or recommends policies and procedures for system use, services and security.
    • Provide project management coordination for projects/programs
    • Plans and implements system security procedures, to include firewalls, host and client access, file permissions, and user accounts.
    • Develop technical user documentation
    • Performs other information technology duties as required to support the work of the unit.
    Qualifications and Skills

    1. Functional competencies:
    • Experience in people management
    • Decision making abilities
    • Issue resolution abilities
    2. Technical competencies:
    • Service management skills (ITIL certification is required)
    • Cisco networking skills (CCNP certification is required)
    • Project management skills
    • Knowledge of storage technologies (HP, NetApps)
    • Knowledge of Symantec BackupExec
    • Working knowledge of virtualization technologies (VMWare and Hyper V)
    • Hands-on experience with Windows Server technologies (Server 2008, Server 2012)
    • Knowledge of Windows Active Directory and Exchange 2010
    • Good understanding of telecommunications systems (Alcatel and Avaya PBX)
    • Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
    3. Professional competencies:
    • Result driven with strong analytical skills
    • Excellent communication skills; written and verbal
    • Good customer service/relationship skills
    • Continuous improvement mentality
    • Ability to perform effectively under pressure
    Experience and Background
    • University Degree in Computer Science, Information Technology or related discipline.
    • Relevant Microsoft, Cisco or equivalent professional qualification
    • Minimum of 7 years relevant core IT networking and service desk experience in a multinational environment
    • Broad knowledge of current IT development and integration technologies and best practice.
    • 5+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls, routers, switches, wireless access points and controllers, and monitoring applications.
    • Intermediate to expert understanding of firewall configuration and maintenance.

    Method of Application

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