Recovery Officer at PecanTrust Microfinance Bank Limited

Job Description

• Ensure collection of outstanding payments from customers.
• Recovering bad debts from delinquent debtors
• Resolving disputes with customers, ensuring that concerns are resolved correctly.
• Clarify potential consequences of not paying such as sales of collateral process.
• Manage customers who are resistant by remaining polite, tactful, firm and honest.
• Complete any administrative task as required for the efficient running of the team's activities.
• Always deliver a consistent and professional level of service.
• Devising customized recovery strategy on a case-by-case basis.
• Reducing the non-performing loans owed to the Bank.
• Following up with clients on previous payment arrangements.
• Locating and establishing contact with debtors.
• Taking ownership of debt collection cases.