Technical Support Intern - Edo State (SME) at MainOne

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provide assistance to customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Run weekly reports on incidents – opportunities and complaints in Benin City.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with transmission and fibre planning teams for surveys and installations.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyse customer complaints and issues with a bid to providing lasting solution.
• Perform on-site troubleshooting when required.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study.
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage.
• Minimum years of Experience: 1

Demands of the Job:

• Constant communication to customers is required to understand requests, complaints and follow up on unresolved issues.
• Working after office hours may be required.
• Job requires a lot of patience.