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  • Posted: Feb 13, 2020
    Deadline: Feb 19, 2020
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  • Tetra Tech is a leading provider of consulting, engineering, and technical services worldwide. We are a diverse company, including individuals with expertise in science, research, engineering, construction, and information technology. Our strength is in collectively providing integrated services-delivering the best solutions to meet our clients' needs. Te...
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    Information Technology Specialist

    Job Description

    • We are recruiting an IT Specialist to manage all IT related functions for Coffey Nigeria and WYG Limited as per below:

    Job Summary

    • Based in Abuja, this position works together with the IT teams in the UK to ensure that all IT systems, devices and network are compliant with company standards.

    Key Responsibilities

    • The IT Officer is responsible for ensuring the IT systems in all programmes are functioning.

    Specifically, this will include:

    Systems Admin:
    File Servers:

    • Ensure updates/patches on ReadyNAS devices
    • Resolve issues in coordination with vendors
    • Assist in resolving tier 2 issues with the Egnyte application and coordinating response from Egnyte /NetGear.

    Network Devices:

    • Coordinate with Corporate Networking team to ensure installation and setup of standard equipment
    • Periodically audit field office bandwidth utilization
    • Facilitate communications with Corporate Networking to resolve issues as they arisen

    Personal Computing Devices:

    • Develop and operationalize an approach to maintain consistency in software configuration
    • Assist field teams in sourcing appropriate equipment
    • Develop and operationalize an approach to cataloguing/inventorying field equipment
    • Mobile device management and support, issuing smartphones and applications
    • Place importance on customer satisfaction

    Coordinate / orchestrate the deployment of software updates to field offices:

    • Notify field technology staff/contractors of recommended updates
    • Oversight and coordination of field office technology staff
    • Assist the Ops Dir in selection of IT service contractors and/or internal IT staff
    • Assess performance of field technology contractors
    • Direct field technology staff in system installations, equipment selection
    • Project Start-up
    • Coordinate local staff to ensure that correct equipment is sourced and properly configured
    • Assist in designing or review the design developed by contractors of the field office network
    • Induction training with follow up training / video training point of contact for future training
    • Contribute to IT related proposals
    • Help spec equipment and price for proposals
    • Research ISP pricing
    • Work with the project as point of contact for new work

    Contribute to IT Policy review and formulation:

    • Assist the global team in formulating appropriate, practical policies and practices for field project office operations
    • Develop and operationalize IT related documentation and manual
    • Develop and operationalize approaches to compiling and making easily accessible the policies and practices required to deploy and operate field project IT infrastructure
    • Assist with all unit’s IDEV infrastructure tickets including but not limited to:
    • Egnyte Permissions
    • Resolving issues with ISP
    • Virus / Malware Outbreaks
    • Use Cherwell to document work performed. Standardising tasks for Enterprise Field ops hand-offs.
    • Use Cherwell to build and implement project plans.

    Other Duties:

    • Adhere to all Company’s policies and procedures and uphold the company’s values
    • Perform any other duties as may be required.

    Requirements, Education and Experience

    • Master's Degree in IT, Computer Science or any related field of study
    • Microsoft Certified Professional
    • Microsoft Certified System Administrator
    • MSCE
    • MS Certified Technology Specialist
    • A minimum of 5 years recent experience with an international development company
    • Experience with the use of a variety of computer applications and experience in a networking environment.

    Knowledge, Skills and Abilities:

    • Computer hardware and software troubleshooting (MAC, HP and Dell Laptops)
    • Security and computer viruses
    • Knowledge of file servers and systems administration
    • Knowledge of shared drives, Netgear, Egnyte, Microsoft teams and in using Cherwell
    • Experience with project management
    • Ability to communicate effectively in English and in Hausa;
    • Ability to work under pressure and willingness to work outside of normal work hours, when necessary.

    Method of Application

    Interested and qualified candidates should send their Application Package to: recruitment.nigeria@tetratech.com using "Information Technology (IT) Specialist, Abuja" in the subject line.

    Your application package should include:

    • A Cover Letter detailing how you meet the Education and Experience qualifications; please include photocopies of educational certificates
    • Your CV; and
    • Contact details for three recent work-related referees.

    Note

    • Only applicants who meet the Education and Experience qualifications will be contacted. If you do not meet these, you need not apply
    • Applications received after this time will not be considered
    • Who Can Apply: Nigerian citizens only.
  • Send your application

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