Database Administrator at Stanbic IBTC

Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• The Database Administrator is responsible for the day-to-day operations and maintenance of Databases.
• The Database Administrator carries out responsibilities in some or all of the following technical areas: Creating and maintaining all databases required for Production, Disaster Recovery, development and testing usage, Performs ongoing tuning of the database instances, Plans and implements backup and recovery of databases, Setup and maintenance of online replication of data from Production to the DR environment, Monitor and advise management on licensing issues while ensuring compliance with Oracle License agreements, Proactive Production Database monitoring across database platforms.
• Performing in conjunction with system administrators, the capacity planning required in creating and maintaining the various databases for the use of the Bank.
• Performs failover of databases as required for disaster recovery.
• Ensures space availability for database growth.

Key Responsibilities / Accountabilities
Improve customer experience:

• Achieve a minimum annual Business Survey (i.e ISS) rating of 8 out of 10
• Ensure not more than 5 significant incidents occur every week
• Achieve an IT User Survey score of 7 out of 10
• Ensure closure time within 90% of agreed SLA for significant and general complaints
• Ensure service availability meets agreed targets
• Achieve a Remedy satisfaction survey rating of 3.5 out of 5

Develop a cost containment culture:

• License & Maintenance
• Staff Printing.

Establish a control framework that guarantees visibility and reliability of our franchise:

• Satisfactory Audits (Internal & External)
• Resolve exceptions before due dates
• Ensure there is no vulnerability
• Emergency changes should not exceed 10% of total changes
• Successful DR exercises.

Implement efficient and timely projects and changes to support key business objectives:

• Achieve 80% close out sign offs on pre-agreed deliverables (time, scope, cost) by all relevant stakeholders
• Score 90% on post implementation survey (conducted within a minimum of 3 months after project closure)
• Respond within 24hours to engage relevant parties once a work request is raised

Qualifications and Experience

• Minimum of first degree or its equivalent in Numerate or Semi-numerate disciplines such as engineering, actuarial sciences, statistics, mathematics, computer science etc.
• Preferably certified in OCP, ITL v3
• Minimum of 3 years post qualification experience in a similar or related position.

Technical Competencies:

• IT Operations
• Technical Analysis
• IT Knowledge
• Database Administration
• IT Systems
• License Management.