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  • Posted: Feb 11, 2020
    Deadline: Feb 25, 2020
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    Helping you fulfil the promise of Unified Communications At Telvida, we recognise that one of the biggest challenge in IP Telephony and Unified Communications is getting things to work - efficiently and effortlessly. We are a modern telecommunications business, specialising in Unified Communications installation and support. If you want UC, enterprise tel...
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    Solution Engineer

    Location: Port Harcourt, Rivers

    Job Description

    • Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
    • Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
    • Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
    • Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
    • Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
    • Carry out onsite deployment of technical solution based on customer requirements.
    • Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
    • Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
    • Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
    • Additional duties include site survey, system evaluation, system analysis and assessment of customer technology.

    Experience / Technical Requirements

    • 3 - 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas: (At least two)
    • Active Directory – experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS
    • Exchange 2010 and higher, Hybrid Exchange
    • Office 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune)
    • Windows Server 2012r2 or higher
    • Supporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc.
    • Scripting skills including Powershell
    • Strong DNS / DHCP understanding
    • Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
    • 2 years of technical experience focused on Microsoft solutions.

    Certifications:
    One or more of the following:

    • Microsoft Certified Technology Specialist (MCSA)
    • Microsoft Certified Solutions Expert (MCSE)
    • Cisco Certified Network Professional - (CCNP)

    Other Skills and Abilities:

    • Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
    • Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.
    • Self-starter with excellent organizational, administrative and interpersonal skills.
    • Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
    • Excellent problem solving, decision making, and analytical skills.
    • Project management and reporting skills.
    • Maintains excellent client relationships and high client satisfaction ratings.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@telvida.com using the Job Title as the subject of the email.

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