Implementation Engineer at Interswitch

Job Purpose

• Support third party integrations to collections and disbursement payment solutions and maintenance of test application environment.

Key Responsibilities
System Analysis:

• Analyse customer requirements accurately to capture customer’s critical-to-quality (CTQ) requirements
• Translate customer requirements into system configuration

Partner API / Implementation Support:

• Tests and certifies integration of third party systems to Interswitch collection and disbursement applications
• Design and develop test strategies to test new and existing APIs and services.
• Facilitates migration of successfully tested implementations to production environment
• Design and develop sample codes, code snippets and libraries to aid developer integration to Interswitch payment products
• Create implementation guides and operational manuals for implemented solutions

Environment Management:

•  Maintenance of the Test environment applications and services
• Test and evaluate newly deployed sandbox services/applications
• Liaise with Group Shared Technology to ensure that existing services/applications on the sandbox environment are at par with the production environment.

Training:

•  Facilitates project-related training sessions/workshops for internal/external clients

Support:

•  Provide support for all customer onboarding efforts
• Provides third level application support to internal and external customers
• Manages relationship with third party integrators and customer’s perception during service delivery

Documentation:

• Responsible for API document management; ensure that APIs and integration documentation are clear, easy to understand and up to date
• Provides up to date application programming interface (API) documents
• Supporting the Interswitch Developer Community via the Developer Console or API Documentation Portal

Requirements

• Academic Qualification(s): Good 1st degree in Sciences/Engineering
• Professional Qualification(s): ITIL , Any web development or database certification
• Experience (Number of relevant years): 1-5 years relevant experience