Analyst End User Support at First Bank

Job Objective(s)

• Provide adequate first level support to users of computers, peripherals, networks and office automation systems

Duties & Responsibilities

• Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support:
  • Escalate issues for resolution at appropriate levels
• Monitor and track incidents reported to the service desk to the point of resolution
• Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team:
  • Enforce IT service desk policies and procedures are enforced and adhered to
• Assist with management of the Incident / problem database
• Continuously monitor and report service levels to ensure responsiveness of IT to business

Job Requirements
Education:

•  Minimum of a first degree or its equivalent in a business /IT related discipline

Experience:

• Post-NYSC