Analyst, Application Support - Finacle Support at First Bank

Job Objective(s)

• Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of applications to users
• Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Assist in closure of all internal and external audit exceptions as it relates to all core applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Generate team’s daily monitoring report
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Job Requirements
Education:

• Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience

• Post NYSC.