Analyst, Third Party Application Support at First Bank

Job Objective(s)

• Provide operational support for all Third-Party applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Assist with application configurations and problem and incident management to ensure IT service continuity and supply
• Provide support to all applications in production environment
• Conduct event, fault and performance management
• Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Liaise with application vendors and local representatives for support and issues resolution
• Assist in the preparation and documentation of processes and procedures for effective applications support and management
• Ensure that new patches are tested and deployed in accordance with industry best practice
• Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
• Ensure that changes based on requests for change are well documented while applying change control procedures.
• Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
• Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
• Perform other duties as may be assigned by the Unit Head, Operation & Maintenance or Head, IT Operations & Infrastructure

Job Requirements
Education:

• Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience:

• Post NYSC cognate experience