Key Account Manager at Siemens

About the role

• Takes responsibility for the development, exploitation and maximization of the global penetration and profitable growth of the assigned key customer across Siemens' organizational units.

Key responsibilities

• Generates knowledge on the customer's specific strategy and business environment.
• Analyses customer's markets, position and needs and investigates for specific business opportunities for customer related product and solution portfolio.
• Defines and implements the account business plan (3 to 5 years).
• Prepares customer contacts and builds and maintains a sound customer focused network on all strategically relevant hierarchical levels, incl. CEO.
• Builds value-oriented offers.
• Generates customer specific products and solution portfolio concepts, if suitable across all relevant businesses.
• Initiates, facilitates and contributes to contract negotiations for products, projects and service or solution assignments.
• Manages customer complaints as point of escalation, if necessary.
• Manages assigned organizational unit(s) and leads and / or coordinates dedicated management and staff.
• Analyzes Key Customer’s market, business targets & strategy, issues, needs, processes, value chain and key business drivers and effectively transfers this knowledge to the Siemens organizations and Regions.
• Focuses on and pursues strategic business opportunities with the Key Customer by coordinating the activities of the involved Divisions and Regions.
• Represents the Key Customer to the Siemens organizations and ensures a unified approach across Divisions and Regions towards the Key Customer.
• Evaluates the Key Account potential for Siemens and the account penetration.
• Strategic Account Development
• Responsible for the achievement of the Key Account business targets

What do I need to qualify?

• Degree in Engineering or Business Administration or other relevant discipline
• More than 10 years Key Account Management/Senior Sales and related management experience with a track record of successful performance (new orders), preferably in the Energy industry / market.
• Minimum 3 years’ experience in managing complex projects/customers successfully.
• Preferably, experience as a manager of a team in an international environment.

Knowledge & Experience:

• Customer Knowledge
• Business Planning
• Analytical skills and problem solving
• Intercultural competence
• Communication & Presentation
• Negotiation skills.

Personal Qualities / Competencies

• Building Networks and Partnerships are required Leadership Competencies.
• Description: Developing and leveraging relationships within/ across teams/ work groups to achieve results.

Details:

• Ability to assess the effect of his/her activities on other people.
• He/she is interested in mutual understanding. Open minded and ease of setting up network of relationships.
• Correctly judges the importance of the formal and informal authorities and possibilities within the Key Customer’s and Siemens organization.