IT / Application Administrator at International Facilities Services Limited - IFS

Job Summary

• Responsible for support and management of CAFM application.
• Should have prior knowledge of application deployment, administration and management of web based software’s.
• The incumbent will leverage their knowledge and provide hardware / software support of existing computing systems while improving IT security, infrastructure and other IT initiatives.

Key Responsibilities

• Installs and configures computer systems;
• Provides technical support to system users;
• Troubleshoots system and network problems;
• Conducts diagnostics and solves faults arising from online publication systems;
• Provides procedural documentation, relevant reports and ensures implementation of all IT policies;
• Maintains end users confidence and protects operations by keeping information confidential;
• Manages requests for IT application access, ensuring full compliance to agreed security policies and procedures;
• Responds within agreed time limits to call-outs;
• Responsible for IT, and firewall strategy and security;
• Responsible for servers, network and email management;
• Evaluates system potentials by testing compatibility of new programs with existing programs;
• Performs backup and restore procedures;
• Continually develops disaster recovery and business continuity plan;
• Ensures system environments are fully maintained with appropriately supported updates and patches;
• Assists with testing and deployment of application changes/releases;
• Analyses call logs to spot trends and underlying issues;
• Proactively monitors systems to capture potential issues (e.g. alerts, performance) before they occur, in accordance with monitoring/maintenance procedures.

Requirements
Education:

• Bachelor's degree in Computer Science, Engineering or other relevant discipline.

Knowledge Requirements:

• Excellent working knowledge of up-to-date servers and desktop systems, CAFM application or other physical asset management application;
• Knowledge of network and security systems;
• Knowledge of CRM / Helpdesk application; Concept EvolutionTM is an added advantage.