Retail Store Manager at Hubmart Stores Limited

Job Responsibilities

• Responsible for the day to day supervision of the outlet, sales, staff, stock, and resources management
• Manage budgets by scheduling expenditures, analysing variances, and initiating corrective actions
• Maintain statistical and final records at store level.
• Deal with customers queries and complaints
• Oversee stock control, inventory and financial stock takes and stock counts.
• Maximise profitability and meeting sales targets, including motivating staff to do so
• Ensure compliances with health and safety legislation
• Prepare the store ready for promotional activities and feature space display plan
• Complete store operational requirements by scheduling and assigning employees
• Develop and implement strategies to improve customer service.
• Maintain store yearly steering wheel KPIs and engage all staff to contribute to store performance.
• Maintain store staff objectives and personal development plans by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Follow up Audit results and next steps to improve standards.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand their expectations and service requirements.
• Follow and execute marketing strategies (price, promotions) and monitor competitors and share feedbacks to management.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Maintain and follow Business Code of Conducts for self and employees at the store.
• Manage and report regulatory bodies visits at the stores.

To facilitate smooth flow of work and sales, the Store Manager interfaces between the following key people to the business:

• Customers
• Vendors & Merchandisers.
• Departmental Managers.
• Department Chiefs/Supervisors.
• Procurement Team.
• Commercial Team.
• Marketing Team.
• HR Team.
• Accounts Team.
• Loss prevention
• Regulators
• And other relevant departments.