Product Development Executive at Cheki Nigeria

Responsibilities

• Assist in the development and deployment of the Business Operations Unit’s roadmap and strategy.
• Review and execute the technical implementation plans for Cheki’s Products and Services including identifying potential barriers and recommending solutions.
• Conduct regular deep-dive analysis on the competitive environment and identifying user preferences in terms of Cheki’s product offerings.
• Proffer initiatives and strategies to drive the uptake of products and services being offered by Cheki.
• Manage the end-to-end provisioning of Cheki’s products, from development to launch and ongoing enhancements.
• Ensure all launched products conform to approved mechanics by maintaining service over-watch and facilitating corrective action as might be necessary.
• Act as Cheki Nigeria’s primary interface with the Technology, and Customer Experience teams.
• Develop and maintain relationships with internal and external stakeholders and track achievement of SLAs especially as they relate to service quality and set KPIs.
• Keep abreast of global and local best practices as it relates to existing and emerging digital technologies.
• Monitor and report on competitor activity with regards to new products and services.
• Establish and maintain relationships with key internal and external stakeholders in the product delivery process.
• Serve as an interface with all relevant to ensure proper end-to-end management of all launched services.
• Prepare/compile agreed periodic (daily, weekly, monthly etc.) service integration activity and performance reports for the attention of the Head, Business Operations.
• Ensure full adherence to customer complaint and resolution process for all digital services.
• Perform other duties as assigned by the Head, Business Operations.