Business Process Re-engineering Officer at Interswitch

Primary Responsibilities

• Achieve process efficiency, standardization, awareness/learning and ownership via the operationalization of Interswitch Process Management Framework
• Reengineer and continually improve business processes in terms of quality, cost, cycle time and impact on Interswitch strategy.
• Ensure complete documentation of all processes and procedures including Key Performance Indicators [KPI].
• Identify automation and digitization opportunities in processes and ensure that processes are digitalization-ready.
• Plan and lead continuous business process improvement efforts utilizing BPR tools and methodologies including understanding of Lean tools and Six Sigma.
• Conduct bi-annual assessment of core business processes leveraging the support of Risk and Audit teams.
• Optimize Technology solutions already in use at Interswitch.
• Ensure closure of all audit and risk related issues.

Requirements

• 3 - 6 years of experience in Business Re-engineering and/or continuous improvement.
• Proven record of accomplishment in standardizing, simplifying, optimizing and automating complex business process.
• Good understanding of BPR philosophy, methodology and tools including LEAN, Six Sigma and Robotic Process Automation.
• Ability to plan and facilitate complex enterprise-wide/cross department BPR initiatives.
• Strong skills in negotiating, stakeholder management, relationship building, problem solving and project management.
• Good written, time management and communication skills.
• Detail oriented and able to quickly grasp the big picture.