Sales Support Specialist at DHL

Overall Job Purpose

• Supports the Sales team in the country to ensure effective support of Sales channels.

Main Tasks / Key Responsibilities
include but not limited to the following:

• Providing customer information, supporting the identification and qualification of Sales leads o Analyzing Sales Index
• Preparing Sales reports o Supporting the customer contact by preparing customer documents
• Preparing Sales reports e.g. Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers
• Supporting the customer planning and implementation process.
• Preparing quotations and contracts (including rate proposals and proposal writing
• Preparing business reviews

Qualifications

• University degree in relevant discipline.

Experience:

• Minimum of 2 years’ relevant experience in Forwarding industry is required.

Skills Requirements:

• Extensive knowledge of the Forwarding industry
• Ability to handle multiple and changing priorities
• Excellent analytical skills
• Results driven and attention to details o Ability to work effectively, independently and in a Team environment
• Ability to understand IT based systems and online tools o Advanced Knowledge in Excel is required.
• Strong problem-solving mentality
• Experience with MS Office e.g. Outlook, Excel, Power PowerPoint
• Experience with CRM tools is required
• Excellent written, verbal and presentation skills.