Energy Optimization Supervisor at Ikeja Electricity Distribution Company

Role Purpose

• Responsible for managing premium customers on dedicated feeders and transformers
• Responsible for managing the sales of Value Added Services (VAS) products, to meet operational targets for revenues, profitability and customer satisfaction

Responsibilities

• Support in driving efficiency in new customer acquisition and retention.
• Support in the implementation of Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.
• Provide specialist customer engagement, service and support to premium customers with a bid to ensuring that their lifestyle and investment needs are met.
• Identifies, evaluates and implements new customer acquisition strategies.
• Identify emerging markets to harness opportunities for new customer acquisition and VAS products sales.
• Marketing of Energy Optimization Services/VAS to meet customer’s needs.
• Manage and deepen relationships with existing and prospective premium customers.
• Initiate structure of investment to meet client’s needs.
• Perform all other duties as assigned by the Team Lead
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Business Manager/Commercial Manager

Minimum Qualifications

• First degree (B.SC or HND) in Marketing, Social Sciences or any relevant field.
• Minimum 3 years field experience in sales and marketing within the banking industry, specifically with retail experience.
• Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus & Support
• Energy Loss Reduction Techniques Management
• Revenue Assurance
• Payment Solutions/ Strategy
• Non-Maximum Demand (NMD) Management
• Key Account  Management

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus